Managing Unreasonable Complaints: Protecting Your School and Staff from Disruptive Behaviour

Tuesday, 18 March 2025
Description

Attend and earn 1 PLD hour
Attend and earn 1 CPD hour

* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules 

Chair

Peter Kaiser, Principal, Tirimoana School

Learning Objective:

 

  • Respond to malicious complaints from adults to protect school integrity
When Adults are Behaving Badly: Managing Unreasonable Complaints

 

  • Developing and maintaining a strong framework
  • Starting constructively: engaging and understanding the actual concerns and issues
  • Taking informed advice and following a fair process
  • Health and safety of staff (including the principal) 
  • Managing requests for information  
  • More formal steps, including Trespass

Presented by Fi McMillan, Special Counsel, Anderson Lloyd

Presenters


Peter Kaiser, Principal, Tirimoana School
Mr Kaiser began his teaching career in 1975 training at Auckland Secondary Teachers College and the University of Auckland. He graduated with a BA in History, and post graduate studies in Education, Psychology and Anthropology. He has taught in a number of schools in New Zealand and the United Kingdom, at Secondary, Intermediate and Primary levels. As well, Mr Kaiser taught in Special Education for 5 years and completed a Diploma in Special Education. Mr Kaiser completed his Master of Education in Professional Studies with 1st class Honours at Auckland University. He has been Principal at Tirimoana School for over 25 years. He established and led the Te Atatu Community of Learning with 8 other West Auckland Schools.


Fi McMillan, Special Counsel, Anderson Lloyd
Fi specialises in employment and education law. She is the legal advisor to the NZPF "Principals' Advice and Support Scheme." Prior to becoming a lawyer Fi worked as a primary school teacher in New Zealand and in the UK, and completed a Post Graduate Diploma in Child Advocacy. She has also worked on several Boards. This experience puts her in a strong position to advise on legal issues affecting schools. Fiona is committed to working with her clients to find the best possible outcome, whether that can be achieved by constructive discussions and resolution of issues or through more formal processes.

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Managing Unreasonable Complaints: Protecting Your School and Staff from Disruptive Behaviour

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DELIVERY MODE BELOW

Single Session
CPD Hours 1
$130.00
On Demand 20250511 20250318

Interactive On Demand

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