Enhance your communication skills by mastering active listening, effective questioning, and strategic responses. Gain practical insights on avoiding common pitfalls, improving online communication, and fostering clearer, more constructive interactions.
Description
Attend and earn 1 CPD Hour
Chair:
Lisa Gooneratne, Special Counsel, HWL Ebsworth
2.00pm to 3.00pm Insights on Effective Listening and Communication
- What is listening and what is active listening?
- What benefits does active listening bring and how do you do it
- The role of questioning and how to avoid escalating by using the wrong question
- Listening and communicating effectively online and when to avoid online!
- A few common winning and losing strategies
Presented by Sarah Nicholson, Chief Projects Officer, Resolve Advisors
Learning Objective:
- Gather insights on effective listening and communication
Presenters
Sarah Nicholson, Chief Projects Officer, Resolve Advisors
Sarah is a skilled facilitator, trainer, and case manager, serving as a key triage contact for clients. With a background in law and management, she brings extensive experience in project management, issue resolution, and team leadership. Sarah excels in guiding teams and stakeholders, often influencing outcomes without direct authority, ensuring effective collaboration and successful project delivery.
Lisa Gooneratne, Special Counsel, HWL Ebsworth
Lisa has extensive experience in personal injury insurance law, in a variety of areas. Lisa acts for both private insurers and Government agencies, in the areas of public liability, workers compensation, medical negligence, coronial inquests, medical disciplinary matters and motor vehicle accidents. Lisa also acts for a self-insurers, including a national airline and national banks, in relation to personal injury claims. Lisa is actively involved in the ACT legal community, being a former chair of the Young Lawyers Committee and currently a Commissioner and Board member of the ACT Legal Aid Commission.
This seminar is part of a series
Legal Executives and Support Staff Training Series
Join this four-part training series for legal executives, support staff, and lawyers, covering essential skills in project management, communication, mental health, and ethics. Led by industry experts, these practical sessions provide valuable insights to enhance workplace efficiency and resilience.
Description
Attend the full series and earn 4 CPD Hours
If you register for the full series as a live online product after the date of an individual session, you will be sent the recording for the sessions that have passed. Alternatively, you can register for individual sessions by following the links below.
*This webinar is also suitable for Junior Lawyers
View series listing
