The key to any successful organisation is their legal executive and support staff. Building on the success of our last series, gain valuable and practical insights to develop excellence and resilience in your career. Examine key time management techniques & valuable Microsoft skills. Learn to deal with different communication styles and how to build and maintain a healthy level of confidence and self-esteem in the workforce.
Description
Attend and earn 4 CPD hours
*This seminar series is also suitable for Junior Lawyers
Legal Executive and Support Staff Lunchtime Series 2022: Microsoft Word, Outlook, and Excel: Practical Skills for Legal Executive and Support Staff
Monday, 1 July 2024
Legal Executives and support staff are often forced to learn skills in Microsoft Word, Outlook, and Excel with little, if any formal training. This session, tailored for legal executives and support staff, delivers what you need to hit the road running and gives a valuable update for those with experience in these areas.
Description
Attend and earn 1 CPD hour
* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules
*Original Content was created in July 2022
Chair
Tanya Burns, Practice Manager, Nicholas O’Donohue & Co
Microsoft Word, Outlook, and Excel: Practical Skills for Legal Executives and Support Staff
This practical skills session will address some of the common traps and provide many helpful tips for legal executives and support staff when they are working with Microsoft Word, Outlook and Excel spreadsheets.
Presented by Jill Simpson, Practice Manager and Rebecca Pyers, Heinz Law
Learning Objective:
- Gain vital knowledge to take your Microsoft Word, Outlook and Excel skills to the next level
Presenters
Tanya Burns, Practice Manager, Nicholas O'Donohue & Co.Tanya has over 25 years’ experience in legal business management and has worked in law firms since 1977. Tanya takes a holistic approach to management with a keen focus on achieving best outcomes for our people and our clients. She completed her Masters of Administration (Distinction) at RMIT in 2014. Tanya is a member of ALPMA (Australasian Legal Practice Management Association) and sits on the Victorian Branch Committee (Treasurer) and the Governance Committee. She is a co-convener of the Small Firms Management Group and enjoys contributing to the peak organisation for Legal Practice Management. Tanya is a keen traveller (pre-Covid) and enjoys spending time with good friends and her dog. She also loves watching her AFL team win (and lose) at the MCG.
Register for this session only
Legal Executive and Support Staff Lunchtime Series 2022: File Management for Legal Executives, Paralegals and Administration Staff
Monday, 1 July 2024
Legal Executives and support staff deal with multiple tasks, priorities, and deadlines. You’ll gain valuable insights, tips, and practical takeaways to take your skills in file management to a new level to allow you to deal with deadlines and competing priorities proficiently.
Learning Objective:
- Gain valuable insights and practical tips to take your time and file management to a new level
Description
Attend and earn 1 CPD hour
* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules
*Original Content was created in June 2022
Chair
Tanya Burns, Practice Manager, Nicholas O’Donohue & Co
File Management for Legal Executives, Paralegals and Administration Staff
- General creation and file management
- Attention to detail
- Dealing with multiple tasks: tips and common traps
- Time management skills: dealing with multiple tasks, deadlines and competing priorities
- How to keep ahead of your To Do List
- How to prioritize and manage your workload
- Dealing with workload issues and knowing when to speak up
- Clarifying priorities: how to do it
- Billing: The importance of effective billing
- Understanding why you bill and what to bill?
- Different types of billing: fixed fees vs hourly time billing
- Different types of billing arrangements: speculative, credit client, tender clients
- How to record your activity / your solicitors’ activity
- How to prepare a client’s bill
- Common traps
- Conflict of interests
- What constitutes a conflict of interest?
- Identifying a potential conflict of interest
- Communicating a conflict when we cannot say that
- Client privacy and confidentiality
Presented by Leica Gilbert, Hub/Practice Executive, Team Lead, Ashurst
Presenters
Tanya Burns, Practice Manager, Nicholas O'Donohue & Co.Tanya has over 25 years’ experience in legal business management and has worked in law firms since 1977. Tanya takes a holistic approach to management with a keen focus on achieving best outcomes for our people and our clients. She completed her Masters of Administration (Distinction) at RMIT in 2014. Tanya is a member of ALPMA (Australasian Legal Practice Management Association) and sits on the Victorian Branch Committee (Treasurer) and the Governance Committee. She is a co-convener of the Small Firms Management Group and enjoys contributing to the peak organisation for Legal Practice Management. Tanya is a keen traveller (pre-Covid) and enjoys spending time with good friends and her dog. She also loves watching her AFL team win (and lose) at the MCG.
Leica Gilbert, Hub/Practice Executive, Team Lead, Ashurst People
Leica Gilbert is a Practice Executive/Hub Team Lead at Ashurst and has over 20 years of experience in the legal industry. Starting out her career with a seven-year stint in a Canberra law firm, Leica moved into a number of different roles including office junior, mortgage clerk and legal assistant. Following a move to Sydney, Leica joined a top tier law firm where she spent 13 years initially starting as a legal assistant, later moving into a floor coordinator role and then a State Practice Administrator role. Following a career break from 2009 to 2012, Leica returned to the legal field as a Legal Support Manager in a National Firm for 9.5 years before commencing in her current role approximately 18 months ago. This role provides an opportunity to contribute to delivering quality client service through working with the legal support team. Leica derives great satisfaction from working with a diverse team and helping members to grow, learn and achieve their goals, whether these are personal or firm-based. Leica holds a Degree in Legal and Justice Studies and has recently completed a Master of Management, earning a place on the Dean's Merit list for 2022.
Register for this session only
Legal Executive and Support Staff Lunchtime Series 2022: Building Skills and Tools to Effectively Deal with Different Communication Styles
Monday, 1 July 2024
Key to communicating in your team, and with different stakeholders in the workplace, is to understand how to change your communication style to get your message across in a clear and concise manner. You’ll learn valuable tools to allow you to effectively communicate with different communication styles at any time.
Description
Attend and earn 1 CPD hour
* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules
*Original Content was created in August 2022
Chair
Tanya Burns, Practice Manager, Nicholas O’Donohue & Co
Building Skills and Tools to Effectively Deal with Different Communication Styles
- Understanding your own preferred communication style
- Being aware of different communication styles and how to work best with them
- How to effectively get your ideas and thoughts across
- Keys to communicating within your team and other stakeholders
- Developing open and effective communication with all stakeholders
- Managing difficult clients and self-represented parties
Presented by Lara Wentworth, Principal, Lara Wentworth Wellness and Performance Coach
Learning Objectives:
- Understand how to better communicate with your team and with external stakeholders in your workplace
- Learn how to effectively communicate with different communication styles at any time
Presenters
Tanya Burns, Practice Manager, Nicholas O'Donohue & Co.Tanya has over 25 years’ experience in legal business management and has worked in law firms since 1977. Tanya takes a holistic approach to management with a keen focus on achieving best outcomes for our people and our clients. She completed her Masters of Administration (Distinction) at RMIT in 2014. Tanya is a member of ALPMA (Australasian Legal Practice Management Association) and sits on the Victorian Branch Committee (Treasurer) and the Governance Committee. She is a co-convener of the Small Firms Management Group and enjoys contributing to the peak organisation for Legal Practice Management. Tanya is a keen traveller (pre-Covid) and enjoys spending time with good friends and her dog. She also loves watching her AFL team win (and lose) at the MCG.
Lara Wentworth, Wellness and Performance Coach
Lara is a certified coach with the International Coaching Federation (ICF) PCC level. She’s a professional performance, leadership and mental fitness coach and former law partner. She is passionate about helping lawyers and legal teams to develop their leadership and build their resilience and wellbeing so they can become high performers and meet the challenges and pressure of work and life to achieve their potential. Lara is a co-founder and director of a global coaching firm called Coaching Advocates. Coaching Advocates is a team of experienced lawyers turned professional coaches dedicated to helping individuals and organizations excel both professionally and personally. Through our coaching, consulting, facilitation, and training services, we help law firms unlock the potential in their people and help lawyers achieve success on their own terms.
Register for this session only
Legal Executive and Support Staff Lunchtime Series 2022: Building and Maintaining your Confidence and Self-Esteem
Monday, 1 July 2024
You’ll learn what it takes to grow, maintain, and develop a healthy level of confidence and self-esteem that will propel your career and support you while working in teams and with different stakeholders.
Learning Objective:
- Learn how to maintain a healthy level of confidence and self-esteem in your practice at any time and in any situation
Description
Attend and earn 1 CPD hour
* This interactive online recording includes questions and quizzes requiring critical thinking about the topics, so you have no annual limits to the number of points/hours you can claim with this format of learning. Please verify with your CPD rules
*Original Content was created in September 2022
Building and Maintaining your Confidence and Self-Esteem
An experienced panel will share their wisdom, experience, and valuable insights into how to maintain a healthy level of confidence and self-esteem throughout your career and steps to take to avoid losing it when mistakes happen.
Panellists:
Melissa Lyon, Executive Director, Hive Legal
Lara Wentworth, Principal, Lara Wentworth Wellness and Performance Coach
Presenters
Melissa Lyon, Executive Director, Hive LegalMelissa is a Business Development and Innovation specialist committed to assisting professional services organisations develop and utilise client focussed and human centred skills through design thinking. To do this she draws on many years of experience in legal practice, including as a partner of a law firm. She has also held senior business development roles, including managing BD teams and leading numerous projects and programs at a top tier legal firm. Melissa is now a non-practising principal of Hive Legal, an innovative NewLaw firm which has disrupted the legal profession by introducing value pricing, truly flexible work practices and technology based solutions for its clients. Working in this innovative environment has inspired Melissa to develop a very different approach to innovation programs based on a design thinking framework and the power of purpose (HiveThinkP). She is a skilled facilitator and assists clients to develop human centred projects through interactive workshops and design sprints. Melissa is committed to sharing her experiences and insights with the profession especially those who are new to it. She is also a strong advocate for those with skills other than legal and the vital roles that they play in the legal profession. She is a member of the Centre for Legal Innovation’s Advisory Board, Distinguished Fellow of the Centre for Legal Innovation (Design Thinking), Individual Finalist – Lexis Nexis Janders Dean Legal Innovation Index 2018, Winner – Australian Law Awards, Business Development Professional of the Year 2017 and Innovator of the Year 2020.
Lara Wentworth, Wellness and Performance Coach
Lara is a certified coach with the International Coaching Federation (ICF) PCC level. She’s a professional performance, leadership and mental fitness coach and former law partner. She is passionate about helping lawyers and legal teams to develop their leadership and build their resilience and wellbeing so they can become high performers and meet the challenges and pressure of work and life to achieve their potential. Lara is a co-founder and director of a global coaching firm called Coaching Advocates. Coaching Advocates is a team of experienced lawyers turned professional coaches dedicated to helping individuals and organizations excel both professionally and personally. Through our coaching, consulting, facilitation, and training services, we help law firms unlock the potential in their people and help lawyers achieve success on their own terms.
Register for this session only
