Helping Taxpayers Avoid Debt: Inland Revenue’s Pilot Program

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Helping Taxpayers Avoid Debt: Inland Revenue’s Pilot Program

New Zealand’s Inland Revenue (IR) has launched a five-month pilot to assist taxpayers in managing small outstanding tax debts before they escalate. The initiative partners with Baycorp, a third-party provider, to reach out to around 3,000 taxpayers with debts of less than $5,000. The goal is to prevent penalties and interest from accumulating, offering early intervention to avoid financial hardship.

How the Pilot Works

Baycorp will contact selected taxpayers via email, SMS, and phone calls to:

• Confirm the details of the outstanding tax debt.
• Direct taxpayers to IR’s self-service debt resolution options.
• Refer taxpayers back to IR if their case requires additional support.

Importantly, Baycorp will not demand payment, request banking details, or threaten legal action. Inland Revenue has set strict guidelines to ensure privacy and security, limiting Baycorp’s access to only essential taxpayer data needed to assist with resolving debts.

Preventing Financial Hardship

One of the key benefits of this pilot is helping taxpayers before their debt becomes unmanageable. Tax debt, if left unpaid, can accumulate interest and penalties, making it harder to resolve over time. This initiative provides early support, ensuring taxpayers understand their obligations before financial strain worsens.

How This Program Supports Taxpayers

1. Early Intervention to Prevent Escalation By proactively contacting those with small debts, the pilot helps taxpayers address issues before enforcement measures—like wage garnishment or asset seizure—become necessary. This ensures they avoid unnecessary penalties that could worsen financial difficulties.
2. Guidance on Repayment Plans Although Baycorp cannot negotiate tax relief, it directs taxpayers to Inland Revenue’s options, including installment plans, which allow gradual repayment instead of demanding a large lump sum.
3. No Negative Credit Reporting Unlike traditional debt collectors, Baycorp cannot use taxpayer data for credit rating purposes. This means taxpayers won’t face long-term consequences for resolving their debt through this pilot.
4. Reducing Stress Through Supportive Engagement Financial difficulties often lead to avoidance, making debt harder to manage. By offering clear guidance in a non-threatening way, this pilot encourages taxpayers to engage early, preventing the emotional strain of unresolved debt.
5. A More Efficient and Fair Tax System Ensuring that small tax debts are resolved without aggressive collection tactics creates a fairer, more supportive system, where taxpayers are encouraged to meet their obligations without fear of hardship.

Looking Ahead

The pilot will run for five months, after which IR will assess its success. If the approach proves effective, it may be expanded to help more taxpayers manage their debts in a constructive and proactive manner.

By providing early guidance, privacy protections, and repayment flexibility, this initiative reflects a shift toward a more supportive, less punitive tax collection process.

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